> Documentation index: [/llms.txt](/llms.txt). Every page as one file: [/llms-full.txt](/llms-full.txt).
# FAQ and troubleshooting
FAQ and troubleshooting [#faq-and-troubleshooting]
Find your problem below; each answer links to the page that covers it in full.
A connector asks me to sign in again [#a-connector-asks-me-to-sign-in-again]
You see **Authentication required** with **Connect your account for:** and the connector's name, or the connector shows **Connect** or **Reconnect**.
* The connector signs each person in with their own account, and yours is missing or has expired.
* The agent carries on without that connector, so its answer may be missing data from it.
* Select **Connect** next to the connector in the message box's **+** > **Connectors** menu, or **Reconnect** under **Connect an app to get started**, and sign in. Then send your message again.
See [Reconnect a connector](/docs/platform/connectors/reconnect).
My credits ran out, or my trial ended [#my-credits-ran-out-or-my-trial-ended]
Sending a message opens **You have used this period's credits**, **Your free trial has ended** or **Your plan has ended**.
* Open **Settings** > **Usage & Limits** to see when your credits renew.
* When a free trial ends, you move to the **Free** plan the next time you use Alomana, where your deployment offers it.
* If the note **You've used your credits. Until *date*, you can use limited models only.** appears instead, you can keep chatting on the models it allows until that date.
See [Usage and limits](/docs/platform/account/usage-and-limits) and [Manage your plan and billing](/docs/platform/account/billing).
A model is locked or missing [#a-model-is-locked-or-missing]
* Picking a model that opens **Model not available on your plan** means your plan does not include it. Pick another model, or change plan.
* A model that does not appear at all was turned off by an admin of your workspace or organization.
See [Choose a model](/docs/platform/chat/models#locked-and-missing-models).
An agent is missing from the agent list [#an-agent-is-missing-from-the-agent-list]
An agent that was never published is a draft. Outside its editor's **Test** chat, nobody can chat with it, @-mention it, schedule it, use it from Slack or Teams, or make it the workspace's default agent.
* Open its editor from the **Agents** page and select **Publish**.
* **Publish** is shown only to roles that may publish: **Editor** and **Admin** by default. If you are a **Member**, ask one of them.
See [Test and publish an agent](/docs/platform/agents/test-and-publish).
The agent did not see my file [#the-agent-did-not-see-my-file]
The chat shows your attachment either way, but not every file reaches the model directly.
* Spreadsheets, CSV files, presentations and SVG images never go to the model as they are. The agent gets a copy it can open with code.
* Images and PDFs go to the model only when the model in use accepts them; otherwise the agent gets a copy too.
* Ask the agent to open the file, or pick a model that reads images and PDFs.
See [Work with files in a chat](/docs/platform/chat/files-and-attachments#what-the-agent-reads-and-how).
My scheduled task paused itself [#my-scheduled-task-paused-itself]
The task's **Next run** shows **Paused after failures**: it failed several runs in a row (five, unless your deployment changed it).
1. On the **Scheduler** page, read the reason shown under the status in the task's **Last run** column.
2. Fix the cause, for example reconnect a connector the task uses.
3. Select **Resume** in the task's **⋮** menu.
See [How scheduled runs work](/docs/platform/scheduler/how-runs-work).
My invite never arrived [#my-invite-never-arrived]
* If you already had an account, you were added to the workspace straight away: look for it in the **Workspace** menu at the top of the sidebar. The email only tells you about it.
* If you are new, the invitation link works for 7 days. Check your spam folder.
* Sign in with the exact email address the invite was sent to. Invites waiting for that address are accepted when your account is created, even without the link.
* If the link expired, ask the workspace admin to invite you again.
See [Members and invites](/docs/platform/admin/workspace/members-and-invites).
I see "No workspace yet" [#i-see-no-workspace-yet]
Your account is not allowed to create a workspace of its own, and nobody has added you to one yet. Ask your administrator to invite you, then select **Check again**.
See [Manage your workspaces](/docs/platform/account/workspaces).
A page is missing from the sidebar [#a-page-is-missing-from-the-sidebar]
* Select **More** in the sidebar: **Agents**, **Scheduler**, **Apps**, **Library**, **Connectors** and the rest are under it.
* **Scheduler** appears only where your deployment has it switched on, and **Workflows** only when your role may read workflows.
* An administrator can hide sidebar entries for everyone.
See [Get started with Alomana](/docs/platform/get-started/first-steps#the-home-screen).
A shared chat is read-only [#a-shared-chat-is-read-only]
**This chat is read-only — its agent isn't available in your workspace.** means the chat was shared with you, but you cannot use its agent in your current workspace. You can read it but not continue it; start a new chat instead.
See [Share and collaborate](/docs/platform/chat/share-and-collaborate).
Billing is missing from Settings [#billing-is-missing-from-settings]
You belong to an organization, which gives you a seat instead of a personal plan. Ask an admin of your organization about your seat.
See [Manage your plan and billing](/docs/platform/account/billing).
Send feedback [#send-feedback]
Tell the Alomana team about something broken or confusing from inside the app.
1. Select your name at the bottom of the sidebar, then **Send feedback**.
2. Describe what happened. Paste the address of the page if it helps.
3. To add screenshots, paste them, drag them onto the dialog, or select **Add images (paste, drag, or click)**.
4. Select **Send**.
| Limit | Value |
| ----------- | --------------------------------------------------------- |
| Message | Up to 5,000 characters |
| Attachments | Up to 5 images (PNG, JPEG, GIF, WebP), PDFs or text files |
| Size | 10 MB per file, 20 MB in total |
The page you are on and the app version are sent with your message, so the team can see where it happened.