> Documentation index: [/llms.txt](/llms.txt). Every page as one file: [/llms-full.txt](/llms-full.txt).

# Manage your plan and billing

Manage your plan and billing [#manage-your-plan-and-billing]

**Settings** > **Billing** shows your plan, and where your deployment sells plans in the app, lets you buy, change and cancel one.

**Billing** is not in **Settings** when you belong to an organization: members use a seat that the organization pays for. Opening the page anyway shows **Billed by** *organization*, and organization admins get **Open organization billing**. See [Organization billing](/docs/platform/admin/organization/billing).

<img alt="The Billing page with the Free trial as the current plan, Book a demo, and the plan's start and expiry dates" src="__img0" />

| Shown                    | Meaning                                                                                                                                                                         |
| ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Current plan**         | Your plan's name, and **Active**, **Suspended**, **Limit reached** or **Expired**. **Suspended** means a payment is missing; see [When a payment fails](#when-a-payment-fails). |
| A line under the plan    | How long the plan has left, or what to do when it has ended.                                                                                                                    |
| **Started**              | When your current plan started.                                                                                                                                                 |
| **Credits renew**        | When your allowance starts again. Shown on plans that renew.                                                                                                                    |
| **Expires** or **Ended** | When the plan ends or ended. **Not set** means it does not expire.                                                                                                              |

When plans are not sold in the app [#when-plans-are-not-sold-in-the-app]

The page shows &#x2A;*Need a plan for your team?** with **Book a demo**, and your administrator or Alomana sets your plan.

Buy or change a plan [#buy-or-change-a-plan]

Where plans are sold in the app, **Change plan** appears next to **Current plan**.

1. Select **Change plan**.
2. Pick a plan.
3. The first time, pay on the secure checkout page that opens. Tick the box that accepts the Terms of Service; it also certifies that a business name or VAT number you enter is for business use. You come back to **Billing** when it is done.

Back on **Billing**, **Payment received** means your plan is being updated. A bank debit shows **Payment processing** instead: your plan starts once your bank confirms the payment, usually within 5 business days.

To move between personal plans you already pay for, select **Switch to** *plan*, then **Switch plan** in the dialog that shows what is charged today. The new plan applies at once; your credit period and the credits used so far carry over.

Prices exclude VAT; tax is added at checkout based on your billing address.

Update your card or billing details [#update-your-card-or-billing-details]

**Billing details** shows the name, email, billing address, VAT number and payment method on file.

1. Select **Manage billing**.
2. Change your card or billing details, or download invoices, on the page that opens.

Plans are not changed there; use **Change plan**.

When a payment fails [#when-a-payment-fails]

| Message                                                     | What to do                                                            |
| ----------------------------------------------------------- | --------------------------------------------------------------------- |
| **Your last payment failed.**                               | Update your card from **Manage billing**. Stripe retries the payment. |
| **We couldn't verify your VAT ID, so your plan is paused.** | Correct the VAT ID from **Manage billing**.                           |

Until the payment goes through, or the VAT ID is verified, your plan is **Suspended**: you can still open your chats, but not send messages or change anything.

Cancel your plan [#cancel-your-plan]

1. Under **Cancel plan**, select **Cancel plan**.
2. Confirm on the page that opens.

You keep your plan until the end of the billing period; after that your credits stop renewing. Until then the section reads **Your plan ends on** *date*, and you can renew from **Manage billing**.

See [Usage and limits](/docs/platform/account/usage-and-limits) for how credits and renewals work.